Terms
This page explains the service in plain English. Your signed agreement and commercial schedule contain the exact terms that apply to your venue.
Not yet final. This page sets out our actual intentions in plain English. The formal document has not been drafted or reviewed by an Australian lawyer, and it must be before the site goes live. Nothing here is a substitute for that.
What you are buying
A managed digital customer-relationship service: we set up the agreed wallet pass and customer-return journeys, ship the printed joining points, train the team on the agreed process, and provide support on Australian business hours.
What you are not buying
You are not buying software you host, and you are not buying phone support. If either of those matters to you, say so before you sign rather than after.
Billing
The written commercial schedule confirms the monthly fee, billing timing, GST treatment and what is included. JustTap does not charge a setup fee.
Cancelling
Your written agreement sets out the service term, cancellation process, effective date and any amounts due. Read and agree to those terms before the service starts.
Your customer list
Customer information is handled for the agreed service and subject to consent, privacy law, platform capability and your written agreement. Any export or return process is confirmed in that agreement.
Your obligations
Keep the counter card and poster visible, let your staff use the scanner, and do not ask us to send messages to people who have not opted in. That last one is the law, not a preference.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.
Questions about any of this go to hello@justtap.ai.