Terms
Plain English, because a venue owner should be able to read their own supplier agreement without help.
Not yet final. This page sets out our actual intentions in plain English. The formal document has not been drafted or reviewed by an Australian lawyer, and it must be before the site goes live. Nothing here is a substitute for that.
What you are buying
A managed customer retention service: we set up your loyalty program, build and switch on your campaigns, ship your printed counter card and window poster, and support you by email and chat on Australian business hours.
What you are not buying
You are not buying software you host, and you are not buying phone support. If either of those matters to you, say so before you sign rather than after.
Billing
Monthly in advance, in Australian dollars. Listed prices exclude GST, which is added at invoice. There is no setup fee.
Cancelling
Any month, with no exit fee and no minimum term. Your program stays live until the end of the period you have paid for.
Your customer list
It is yours. We export it to you on request, and on the way out without you having to ask twice.
The 100 Customer Promise
The guarantee has its own terms, set out in full on its own page. It sits alongside these terms rather than replacing them.
Your obligations
Keep the counter card and poster visible, let your staff use the scanner, and do not ask us to send messages to people who have not opted in. That last one is the law, not a preference.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.
Questions about any of this go to [email protected].